PolyAI lands $40M to handle contact center calls automatically

Is it possible to build a voice assistant for the call center that can pick up on indirect questions to figure out the best time to hand calls over to a human? That depends on how high the bar’s set. Generally speaking, customers don’t look forward to any...

Tenyx raises $15M to build more intelligent voice-based customer service AI

Automating customer service tasks, particularly those that require agents to speak with customers on the phone, is something of a holy grail in the enterprise. According to a survey by OnePoll commissioned by call center software vendor TCN, customers are willing to...

Tenyx raises $15M to build more intelligent voice-based customer service AI

Automating customer service tasks, particularly those that require agents to speak with customers on the phone, is something of a holy grail in the enterprise. According to a survey by OnePoll commissioned by call center software vendor TCN, customers are willing to...