Neuron7 raises $10M to help customer service agents find solutions

In the customer service arena in particular, enterprises are facing a historic labor shortage. Owing to burnout, flexibility, and customer satisfaction challenges, agents are quitting at a faster rate than in the past — a problematic trend in a high-turnover...

Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Today, a company that believes it can improve how agents work within them using AI is announcing a big round of funding. Observe.ai —...