Tenyx raises $15M to build more intelligent voice-based customer service AI

Automating customer service tasks, particularly those that require agents to speak with customers on the phone, is something of a holy grail in the enterprise. According to a survey by OnePoll commissioned by call center software vendor TCN, customers are willing to...

Tenyx raises $15M to build more intelligent voice-based customer service AI

Automating customer service tasks, particularly those that require agents to speak with customers on the phone, is something of a holy grail in the enterprise. According to a survey by OnePoll commissioned by call center software vendor TCN, customers are willing to...